The following terms and conditions shall apply to this Parking Space Lease Agreement
Car park Terms and Conditions
1. Our liability to you
1.1 Park-Logic must operate the Car Park with reasonable skill and care (“Park-Logic obligations”). If Park-Logic do not, Park-Logic
are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the
negligence of our employees.
1.2 Park-Logic do not exclude or limit in any way Park-Logic liability for death or personal injury caused by our negligence or the
negligence of our employees, agents or subcontractors.
1.3 Although we owe you the obligations set out at clauses 1.1 and 1.2 above, you should be aware that the Car Park is open to the general
public. Park-Logic cannot guarantee that members of the general public will not enter our Car Park and cause damage to property and/or
engage in criminal activity. Accordingly, Customer park his vehicle in the Car Park at on his own risk. We cannot and do not guarantee the
security of your vehicle and/or its contents.
The parking tariff payable by Customer (as varied from time to time) is displayed on the tariff board at the Car Park and on Park-Logic
website. Customer are obliged to pay the parking tariff and to comply with any instructions on the tariff board as supplemented by these
Terms, and failure to do so may result in Park-Logic issuing Customer with a Parking fine inside the car park.
3. Claims and complaints
3.1 If your vehicle sustains damage while in the Car Park, customer vehicle is stolen or any possessions are stolen from your vehicle while
it is in the Car Park Customer should:
a) immediately inform either a member of staff at the Car Park or otherwise notify our Customer Services Department on
b) in the case of theft, immediately inform the police; and
c) notify your insurers promptly.
3.2 Any claims against Park-Logic or complaints about the service customer have received, customer should be addressed to the Customer
Services Department. The address is available at www.park-logic.com. In the case of a claim, full details should be provided to Park-Logic
as soon as possible.
Before submitting a claim, please refer to clause 1 (Our liability to you) of these Terms, which set out the extent of our
responsibility to you in relation to any loss.
4. Parking Contraventions
4.1 It is important for the effective management of the Car Park that:
a) Customer comply with all signs in the Car Park, including these Terms and the tariff board;
b) Customer park within the limits of a marked bay;
d) Customer pay all amounts due for your parking and comply with the requirements set out at clause 10 (Ticket Types and Payment
Methods) of these Terms. For the avoidance of doubt, if Customer choose to pay the parking tariff by using the “Pay By Mobile” service, the
payment must be made at the time of parking your vehicle in the Car Park and in any event, before you leave your vehicle in the Car Park.
4.2 If Customer do not comply with these requirements Park Logic may issue Customer with a Parking Charge Notice requiring you to
pay any unpaid parking charge(s), together with an additional amount representing an estimate of the additional expenses we will incur as
a result of Customer non-compliance (including without limitation debt recovery costs).
4.3 Details/information relating to how to pay the Parking Charge, deadlines for payment, what will happen if Customer fail to make
payment within the stipulated deadline, and the appeal process will be set out on the Parking Charge Notice.
4.4 By parking your vehicle in the Car Park you consent to us capturing, using and processing your VEHICLE LICENCE PLATE and
personal details via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any
outstanding Parking Charge.
4.5 If the Car Park and/or the equipment in the Car Park is damaged by Customer, your vehicle, its contents or the passengers in the
vehicle then, except where the damage arises as a direct result of our negligence, we will seek to recover the cost of that repair and
associated administration costs from Customer.
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6. Security of your vehicle
6.1 Unless asked by a member of our staff not to do so in the case of emergency, please ensure that your vehicle is left securely locked
with all windows securely closed and any vehicle alarm, steering lock or similar device fitted is engaged. Park-Logic are not responsible for
any consequence or loss arising from a failure by you to properly secure your vehicle.
6.2 We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may
act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your
vehicle if CCTV is installed in the Car Park.
Any possessions left in a vehicle are left entirely at the owner’s risk. We suggest that no items are left so that they are visible
from the outside of the vehicle. We are not liable for any theft by third parties from your vehicle.
8. Traffic Orders and Byelaws
The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with
these Terms or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or
byelaw will be displayed in the Car Park and we reserve the right to take enforcement action against you (including through court
proceedings) for breach of such order or byelaws.
9. Safety in the Car Park
For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of
parking or removing your vehicle. After you have parked your vehicle, you must proceed immediately to the nearest passenger lift, staircase
or exit, following the recommended route (if any). You must not, in any circumstances, exit the Car Park by walking under a vehicle exit
10. Ticket Types and Payment Methods
10.1 Customer must, depending on the payment methods available and in operation at the specific Car Park (whether it is a multi-storey,
surface or underground site), pay the parking tariff using one of the following methods (unless you have pre-booked in accordance with
clause 10.3, or you are Season Ticket Holder in which case clause 10.4 will apply):
a) “Pay & Display” – Customer must purchase a parking ticket from the ticket machines at the Car Park either with cash or a
credit/debit card, before leaving your vehicle and ensure that the parking ticket is clearly displayed in the windscreen of your vehicle; or
b) “Pay By Mobile” – Customer must register an account and use the “Pay By Mobile” service provided by the relevant service
provider in accordance with its terms and conditions (information is available at www.park-logic.com) and then (upon parking in the
Car Park and before leaving your vehicle in the Car Park) purchase the amount of time for which you would like to park; or
c) “Pay On Exit” – on arrival at the Car Park, we will issue Customer with a parking ticket. When you are ready to leave the Car Park,
Customer must provide us with the ticket issued to you and pay the parking tariff either by cash, credit/debit card or Gateway card; or
d) “Pay On Foot” – Customer must take a ticket on entry to the Car Park. When Customer leave, Customer must insert the ticket into
the pay on foot machine/exit column and make payment for the time spent as indicated using cash, debit/credit card or Gateway card. The
ticket should then be presented on exiting the Car Park to evidence proof of payment. In the event that a ticket machine is out of
coins/change, a credit voucher may be dispensed and either used against future parking fees or a refund obtained by contacting the
Customer Services Department; or
e) “Account Based Payments” – Customer must register your contact and payment details either online or by telephone, as
applicable (information is available on www.park-logic.com). Park Logic may recognize your vehicle’s movements entering and exiting
the Car Park by ANPR technology and monitoring your Vehicle’s Registration Mark. This information is used to calculate the parking tariff
charges that you owe for a particular parking session. Once Customer have used the Car Park, payment is automatically deducted from
Customer account; or
f) “ANPR Pay After Use” – Park Logic recognize Customer vehicle’s movements in and out of the Car Park by ANPR technology and
monitoring your vehicle’s Registration Mark. If using this method, Customer must pay for your parking session online before midnight on
the day after you leave the Car Park (information is available on www.park-logic.com).
10.2 Customer can Pre-Book your car parking session for a specific amount of time (the “Booking Period”) at a nominated Car Park
either online at www.park-logic.com (or through our corporate partners and affiliates). This method is subject to the Pre-Book terms
and conditions available on our website at www.park-logic.com. Upon making the booking, you will receive a unique booking reference
number and a booking confirmation (with a bar code). When using the nominated Car Park, you must follow the instructions on the
booking confirmation issued to you and/or the instructions displayed and in force at the nominated Car Park or on our website. You
should be aware that you will be required to pay any additional charge due as a result of your vehicle’s actual time in the Car Park
exceeding the Booking Period (and any credit surcharge) by credit/debit card, prior to exiting the Car Park.
10.3 If you are a Season Ticket Holder you must comply with the Season Ticket terms and conditions (available on our website at
www.park-logic.com) and the following applies, depending on the type of Car Park and the operating equipment at the specific Car
a) if the Car Park has barriers (at entry and exit), you must present your season ticket to the Cark Park equipment/attendant both at
entry and exit; or
b) if the Cark Park does not have barriers (at entry and exit), you must clearly display your permit valid for the Car Park in the
windscreen of your vehicle; or
c) in some Car Parks, the ANPR technology will automatically recognize your VEHICLE LICENCE PLATE and register the fact that you
are a Season Ticket Holder when you enter and leave the Car Park and in such circumstances (depending on the instructions at the specific
Car Park) you may not need to present and/or display your season ticket.
10.4 We reserve the right to use other payment methods from time to time in our Car Parks and you should check all signs and notices in
the Car Park for further information about the payment methods available in a specific Car Park.
10.5 The parking ticket, booking confirmation or season ticket issued to you is only valid for the vehicle in respect of which it is issued.
Neither a parking ticket, booking confirmation, nor season ticket entitles you, unless otherwise specified, to any particular space in the Car
Park or to priority over other customers. If you decide not to park or are unable to find a space, you should exit the Car Park in your vehicle
immediately to prevent any parking tariff charges from arising.
10.6 If a bar code issued to you in accordance with the Pre-Book method is adapted or damaged in any way, it may become invalid. In
such circumstances, this may result in you being issued with a Parking Charge Notice in accordance with clause 4.2 of these Terms.
10.7 If you delay exiting a ticketed Car Park once you have paid the fee due for the time parked, you may incur additional charges.
10.8 For the avoidance of doubt, sales or credit card receipts are not parking tickets and will not be accepted as evidence of payment,
unless accompanied by a valid parking ticket. Failure to comply with the payment requirements set out in this clause 10, as applicable, will
result in a Parking Charge Notice being issued in accordance with clause 4 (Parking Contraventions) of these Terms.
10.9 Subject to our procedures in place from time to time in relation to a failure to pay for parking, we reserve the right to refuse to lift the
fixed barrier at the Car Park to allow the release of any vehicle for which payment has not been received in accordance with the appropriate
payment method, including (but not limited to) where your credit/debit card has been declined, you have failed to pay by the required time
limit, and/or you have failed to produce a valid and current parking ticket or season ticket and/or your bar code is invalid, as applicable.
10.10 If you cannot produce your parking ticket, bar code or season ticket (as required and dependent upon the relevant payment method
available at the Car Park) on leaving the Car Park you will be charged the full 24 hourly rate for each 24 hour period or part period during
which we determine that your vehicle has been in the Car Park. We may also charge an administration fee 200SAR in respect of our time
and costs incurred in dealing with any such non-payment.
11 Access and re-location of vehicles
11.1 We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever.
11.2 We reserve the right to move vehicles within the Car Park using whatever method we consider appropriate (even if, as a consequence,
damage is caused to your vehicle) to the extent that is reasonably necessary for the purposes of safety to persons or property, or to avoid
obstruction at the Car Park.
11.3 We additionally reserve the right to use a lawful authority to remove any vehicle to another reasonably convenient car park, whether
or not operated by us, where the Car Park has to be unexpectedly closed permanently or temporarily, either in whole or in part, due to a
matter outside of our control, or if the Car Park has to be evacuated in an emergency.
11.4 To the extent that it is necessary to do so in the exercise of the rights conferred upon us in this clause 11, we reserve the right to drive
or otherwise take your vehicle onto a public highway. In doing so we will take reasonable care of the vehicle.
12 Abandoned vehicles
12.1 We are entitled to regard as abandoned any vehicle left in the Car Park for more than 28 days without prior notification and which is
not known by us to be covered by a current valid season or other ticket or booking.
12.2 We reserve the rights to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal
registered keeper of the vehicle, to take steps ourselves to remove) and to dispose of as waste any abandoned vehicle. Before proceeding
with the disposal of abandoned vehicles we will:
a) refer the matter to the appropriate authorities, which may include the local police; and
b) affix a notice to the vehicle at least 7 days before the date on which we propose to remove the vehicle stating that the vehicle will be
removed when that period expires.
13 Prohibited activities
13.1 You must not tow any vehicle into the Car Park except as part of the services offered at the Car Park by persons authorized by us and
no work on and no cleaning of vehicles by you or your agent, other than with our prior specific permission, is permitted in the Car Park. In
the event of vehicle breakdown you must contact the Car Park attendant to ensure that your vehicle removal or repair is organized without
causing disruption, damage or danger to any other person or property in the Car Park.
13.2 No activity in connection with the selling, hiring or other disposal of vehicles or goods or services may be carried out in the Car Park
without our prior specific written permission.
13.3 You are not allowed to dispose of any items or drop litter in the Car Park. Please place any rubbish/litter in the bins that are provided
or take it away with you when you leave the Car Park.
13.4 You are not allowed to pour petrol, or any other fuel, into your vehicle whilst it is in the Car Park. You are also not allowed to take
petrol, or any other fuel, out of your vehicle whilst it is in the Car Park.
13.5 Smoking is forbidden within both the Car Park and the immediate vicinity of the Car Park.
13.6 Anti-social behavior will not be accepted in our Car Parks. This includes (but is not limited to) drinking alcohol, taking or dealing
with illegal substances, fighting and/or loitering. Car parks are designed for the sole purpose of parking vehicles. If an individual cause a
nuisance or disturbance to others it may be recorded by CCTV cameras and action may be taken against them.
13.7 You should not take photos or carry out any filming within the Car Park without our written consent.
14 Variation of the Terms and Conditions
These Terms cannot be varied except in writing by our Company Secretary. Nothing said or done by any of our employees is capable of varying
Each of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will
remain in full force and effect.